ã¬ããŒãåç»ïŒ
ç§ã¯ãè©Šéšæãã®ä»£è¡šã§ããã¢ã¹ã¯ã¯ãšãã©ã«ãŒã·ã«äºåæããããŸãã ã¢ãŠããœãŒã·ã³ã°ãããžã§ã¯ããå®æœããŸãã ãã¬ãŒãã³ã°ãäŒè°ã®äž»å¬è ãšããŠãéåžžã«æåã§ãã äŸïŒ
â¢SQAæ¥
â¢SPMæ¥
â¢ã¢ããªã¹ãã®æ¥
ãããã¯ããã·ã¢ããã©ã«ãŒã·ããŠã¯ã©ã€ãã§éå¬ãããäž»èŠãªäŒè°ã§ãã ã¢ãŠããœãŒã·ã³ã°äŒç€Ÿã®ä»£è¡šãšããŠãè«è² æ¥è ã®åŽã«ãã人ã ã®ããã®ãµãŒãã¹äºæ¥ã«ã€ããŠè©±ããŸãã
顧客ãšã®é¢ä¿ã®ç®çã¯äœã§ãã

ããªããããªãã®å»è ã«æ¥ããšãã圌ã¯ããªãã®ç æ°ã«ã€ããŠç¥ã£ãŠããŸãã ãããã£ãŠãç§ãã¡ã®æŽå²ã§ã¯ã顧客ãé·ãéããªããšåããŠãããšã-圌ãšäžç·ã«çŽ æ©ããç°¡åã«ãå¹ççã«åããŠãããªãã¯åœŒãå®å šã«ç解ããããªãã¯åœŒã®ãã¹ãŠã®çã¿ãç¥ã£ãŠããŠãç°¡åã«åœŒã«äœããã¢ããã€ã¹ã§ããŸãã ã¢ãŠããœãŒã·ã³ã°äºæ¥ã«ã€ããŠã¯ã人ã ã¯éçºïŒãœãããŠã§ã¢ïŒã®ããã«æ¥ããšèšããŸããããµãŒãã¹ãªã©ã®éšåãéç«ã£ãŠããŸãã æ¥ãŠã泚æããŠãåãåã£ãŠãå»ãã ãã§ãªãã人ã ã¯ãµãŒãã¹ã®è³ªãæ°ã«ããŸãïŒ ãã¡ããã䟡å€ã®ãããªã³ã³ããŒãã³ãã¯éèŠã§ãããç§ãã¡ã¯ããã«ããŸãçŠç¹ãåãããŸããã
äžæ¹ïŒæ¶è²»è åŽããïŒãéçºã®ä»£ããã«ãããžãã¹ã®ç®æšã¯å©çã顧客ããåãåã£ããéã§ããããµãŒãã¹ã®é¢ã§ã¯ãããã¯é¡§å®¢ã®å¿ èª å¿ã§ãããšèšããŸãã ããŸããµãŒãã¹ãæäŸããã°ãå¿ å®ãªé¡§å®¢ãç²åŸã§ããŸãã ãããŠãç§ãã¡ã®ç¶æ³ã¯CAFEããžãã¹ã«äŒŒãŠããŸããCAFEããžãã¹ã§ã¯ã泚æããããšãããã»ã©éèŠã§ã¯ãªãå ŽåããããŸãããã©ã®ããã«ãµãŒãã¹ãæäŸãããã§ãã

ããšãã°ããµãŒãã¹ã¹ããŒã·ã§ã³ã®ãµãŒãã¹ã䜿çšãããšãã¯ã顧客ãšããŠè¡åããããã«ãã§ã§æ³šæãããããŸãã顧客ãšããŠãããªããé©ãããå°ããªããšã§ãããªãã«ãšã£ãŠæ¥œãããã®ã«æ³šæãæã£ãŠãã ããã ãããŠãããã§ããªãã®æ¶è²»è ã®ããã«äœããåŠã¶ããšãã§ããŸãã äœããå¬ããé©ããæåãèŠãããããããããŒã¯ããŠãèªåã®ããžãã¹ãã¢ãŠããœãŒã·ã³ã°äŒç€Ÿã®ããžãã¹ã«æ圱ããããšãããšã顧客ã«äŒŒããã®ãé©çšã§ãããããããŸããã
éžæåºæº
ãã顧客ã¯ããèšç»ãã¹ã±ãžã¥ãŒã«ãã¬ããŒãã¯è¯ãããäž»ãªãã®ã¯å°è±¡ã ããšã³ã¡ã³ãããŸããã
ã¢ãŠããœãŒã·ã³ã°ãåãããã«è©äŸ¡ããããšã¯å°é£ã§ãã è©äŸ¡ã¯åžžã«äž»èŠ³çã§ããã䞻芳æ§ã¯éåžžã«éèŠã§ãã ã¯ã©ã€ã¢ã³ãã«ãšã£ãŠãäŒç€Ÿã«ã€ããŠã©ã®ãããªå°è±¡ãæã£ãŠããããéèŠã§ãã 圌ã¯äŒç€Ÿã奜ããªãã圌ã¯ããã§åãæºåãã§ããŠãããäœãèµ·ããããèŠãã§ãããã æ確ãªè©äŸ¡ãè¡ãããšãã§ããªãå Žåãããããã䞻芳çãªè©äŸ¡ãšé¡§å®¢äœéšãéåžžã«éèŠã§ãã


é¢ä¿æ§é
äŒç€Ÿå ããã³é¡§å®¢ãšã¹ãã³ãµãŒéã®é¢ä¿ã®æ§é ãèæ ®ããŠãã ããã ã¹ãã³ãµãŒã¯ãéãæäŸãã人ã§ãããäœæ¥èªäœã¯ãããžã§ã¯ããããŒãžã£ãŒã«ãã£ãŠå®è¡ããããããžã§ã¯ããããŒãžã£ãŒã¯ã¹ãã³ãµãŒã«å ±åããŸãã 顧客ã®äººã ãããŸãã ã¢ãŠããœãŒã·ã³ã°åŽãããšãã°äŒç€Ÿã®ãã£ã¬ã¯ã¿ãŒã«ã¯ãäŒç€Ÿã®æåãããããšã§å©ãããã¢ãŠããœãŒã·ã³ã°äŒç€Ÿå ã§ã®çžäºäœçšãä¿èšŒãããããžã§ã¯ããããŒãžã£ãŒãããŸãã ããã°ã©ããŒããã¶ã€ããŒããã®ä»ã®åŽåè ãšããã¹ã¿ãããããŸãã ææè ã®åå ãåŸãŠæ³šæãè°è«ããå Žåãã°ããŒãã«ãªçžäºäœçšã¯å¯èœã§ãããååãšããŠãå šäœã®å¯Ÿè©±ã¯äžæ¹ãšä»æ¹ã®ãããžã§ã¯ããããŒãžã£ãŒã®ã¬ãã«ã§æ§ç¯ãããŸãã

顧客ã¯èª°ã§ããïŒ
è¯ã質åãçããŸãïŒã顧客åŽã®äººã ã®ãã¡ã顧客ã¯çŽæ¥ã§ããïŒ èª°ãæå¿ãããŸããïŒãäŒç€Ÿã®CEOãäŒç€Ÿã®ãªãŒããŒããŸãã¯ãããžã§ã¯ããããŒãžã£ãŒ-誰ãã¿ãŒã²ããã§ããïŒ èª°ã«åœ±é¿ãäžããŸããïŒ

誰ã誰ãéžã¶ãããããŸããããã¢ãŠããœãŒã·ã³ã°äŒç€Ÿããã¹ãŠã®é¡§å®¢ãéžã¶ã§ããããã€ã©ã¹ãã®ããã«å°æ¬ãããæåãªäººãéžãã ã®ã¯äœã®ããã§ããããŸããã
åã®ã¹ã©ã€ãã§ã¯ããããžã§ã¯ããããŒãžã£ãŒãã¹ãã³ãµãŒãšå¯æ¥ã«é£çµ¡ããŠããããšãããããŸããã ç§ãã¡ã圌ãšã³ãã¥ãã±ãŒã·ã§ã³ãåããšãã¢ãŠããœãŒã·ã³ã°äŒç€Ÿã«ã€ããŠã®åœŒã®èããã¹ãã³ãµãŒã«äŒããããŸãã é£ãã質åïŒã誰ãã©ã®ããã«è©äŸ¡ããŸããïŒãã çæ³çã«ã¯ã顧客ã®ãã¹ãŠã®ä»£è¡šè ãšè¯å¥œãªé¢ä¿ãæã€å¿ èŠããããŸãã äŒæ¥ã®ãã€ã³ããããã€ããããŸãã å°å ã®ãããžã§ã¯ããããŒãžã£ãŒãšã®ç«¶åãçºçããå¯èœæ§ããããŸãããããžã§ã¯ããããŒãžã£ãŒã¯å€±æãããªãã«äŒããŸããããã«ãããã¢ãŠããœãŒã·ã³ã°äŒç€Ÿã«åŠå®çãªå°è±¡ãæ®ããäœæ¥ãé ããªããŸãã ãã®å Žåãã¹ãã³ãµãŒãŸãã¯ä»ã®ç®¡çè ã«é£çµ¡ããŠããã¹ãŠã®å°é£ãªç¬éã解決ããããã«ã圌ãããé«ããªãããã«è©Šã¿ãå¿ èŠããããŸãã 顧客ãšããŠãäŒç€Ÿã®ä»£è¡šè ãããã«ã¯ã¹ã¿ããã«äŒãå¿ èŠããããŸãã
ããªãããã®ãããªäººã ã«åºäŒã£ããšããŠãã圌ããšè¯ãé¢ä¿ãæã£ãŠããæ¹ãè¯ãã§ãã ç·å¯ãªã³ãã¥ãã±ãŒã·ã§ã³ã®ãããããžã§ã¯ããããŒãžã£ãŒã¯ãã¢ãŠããœãŒã·ã³ã°äŒç€Ÿã®è¯ãå°è±¡ãäŒãã瀟å ã§ãããæšå¥šããããã«ãé©åã«å¯ŸåŠããå¿ èŠããããŸãã å®éããããžã§ã¯ãã®é¡§å®¢éšåã®äžéšã®äŒç€Ÿã§ã¯ãã€ã³ãããŠã¯ã©ã€ãããã©ã«ãŒã·ã«ç§»ç®¡ãããäºç®ãä¿®æ£ããå¯èœæ§ããããŸãã ãããã£ãŠãããããŠããã®ãããªã¯ã©ã€ã¢ã³ãã«ãµãŒãã¹ãæäŸãããµãŒãã¹ã¯èª°ã§ããïŒ ããã¯äŒç€Ÿã®ææè ããããžã§ã¯ããããŒãžã£ãŒã§ãã誰ããããè¡ãã¹ãã§ããïŒã
ã«ã¹ã¿ããŒãµãŒãã¹

ãµãŒãã¹ãšã¯ã顧客ã®ä»£è¡šè ãšä»äºããããã¹ãŠã®äººã ã®ããšã§ãã ãããäŒç€Ÿã«åãå ¥ããããå Žåã顧客ã«çŽæ¥é£çµ¡ããå Žåãããã¯ã¹ã¿ãããšããã°ã©ãã®äž¡æ¹ã§ãã ãã¹ãŠã®äŒæ¥ããã®æ £è¡ãæã£ãŠããããã§ã¯ãªããæ¡ä»¶ã«ãã£ãŠçŠæ¢ãããŠããäŒæ¥ããããŸãã ã¯ã©ã€ã¢ã³ããšã®æ¥è§Šãããå ŽåããããŸã-ããã¯ãŸããäŒç€Ÿã«ã€ããŠã®æèŠãäœæããŸãã
ç§ãã¡ãæã£ãŠããããã°ã©ããŒ-ããã¯æèŠã§ãã 顧客ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ã®çµéšã®ãã人ãšã³ãã¥ãã±ãŒã·ã§ã³ããšãããšããå§ãããŸãã ããã°ã©ããŒã¯ã顧客ãšã®é©åãªããåããæåŸ ãã¹ãã§ã¯ãªãæè¡è ã§ãã
å¯èœãªéä¿¡ãã£ãã«
åŸæ¥ã®éä¿¡æ¹æ³ïŒé»è©±ãã¹ã«ã€ããé»åã¡ãŒã«ã顧客ãšã®éäŒçµ±çãªéä¿¡æ¹æ³ãèæ ®ããå¿ èŠããããŸãã

ããšãã°ãç°¿èšã¯ã¢ã«ãŠã³ããããŒãžã£ãŒã®åé¡ã解決ãã顧客ã«ãšã£ãŠäžå¿«ãªãã®ã«ãªãå¯èœæ§ããããè«è² æ¥è ãšããŠæªãäžå¿ èŠãªèæ¯ãäœæãããå¯èœæ§ããããŸãã ãŸãã¯ãããã°ã©ããŒã®ã¡ãã»ãŒãžããœãããŠã§ã¢ã®ãããã°æ å ±-ãããã¯ãã¹ãŠããµãŒãã¹ã®å質ã«ã€ããŠãèªããè«è² æ¥è ã«é¢ãã顧客ã®æèŠã圢æããŸãã 顧客ã«æ å ±ãäŒãããã£ãã«ã®ã¢ããªã³ã°ãæ倧åããå¿ èŠããããŸãã
èå³æ·±ãäºå®ãšããŠã2006幎ã«æ¥ç«ã¯ãã³ã³ã¿ã¯ãã»ã³ã¿ãŒã®åŸæ¥å¡ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ã®çµéšã«åºã¥ããŠã顧客ã®85ïŒ ãçµç¹ããã³ãã©ã³ãå šäœãšã®ãã¹ãŠã®é¢ä¿ãæ§ç¯ããŠããããšãçºèŠããŸããã ããããããã¯æ¬åœã§ãããªããªããæèœãªããããããŒãžã£ãŒã«ãšã£ãŠã誰ãã瀟å ã§çºçããããã»ã¹ãèŠãããšãã§ããªãããã§ãã
2006幎ã®æ¥ç«ã®åæã§ã¯ã顧客ã®85ïŒ ããçµç¹ãšãã©ã³ãå šäœã«å¯Ÿããæ 床ãçµéšã«åºã¥ããŠæ§ç¯ããŠããããšãããããŸããã
ã³ã³ã¿ã¯ãã»ã³ã¿ãŒã®ã¹ã¿ããã
ã顧客ã®æšå¥šäºé ããHitachi UKã2006
ã³ã³ã¿ã¯ãã»ã³ã¿ãŒã«é»è©±ããŠèª¬æãäžååã§ããããŸãã¯å€±ç€Œãªå Žåã§ããäŒæ¥å šäœã«ã€ããŠçµè«ãäžããŸãã ã»ãŒåããã¢ãŠããœãŒã·ã³ã°äºæ¥ã«æŸéãããŠããŸãã ã¯ã©ã€ã¢ã³ããšã®ã³ãã¥ãã±ãŒã·ã§ã³ããçµè«ãå°ãåºãããè©äŸ¡ãèæ ®ãããŠããªããŠãã圌ã倱瀌ã ã£ãå Žåã圌ã¯ããªããšäžç·ã«ä»äºãããŸããã
顧客ãæè¬ãããã®
顧客åŽã®ç¶æ³ãèæ ®ããå Žå-ããªãã¯ãµãŒãã¹ã¹ããŒã·ã§ã³ã«æ¥ãŠãããªããè«è² æ¥è ããèãããšãæåŸ ããæãèå³æ·±ããã®ã¯äœã§ãããããªãã®é¢ä¿ã¯ããéæã§æ確ã«ãªããããªãã¯ãã®è«è² æ¥è ãšåããéãèµ°ã£ãŠæ¢ããããªãå¥ã®ïŒ ã©ããªããšãèââãããã§ããïŒ

ããã·ãŒãžã£èªäœã®éææ§ã ç·æ§ãæ¥ãŠã圌ãèããããšãè¡åèšç»ããããäœæ¥ãé²è¡äžã§ããããšãç解ããŠããå¿ èŠããããŸãããŸããäœæ¥ã®1é±éã®éšåã§ãè©äŸ¡ãšå¥çŽããããŸãã
ãå ±éèšèªãã®åé¡ã«ã¯æ³šæãå¿ èŠã§ããããã¯è¬çŸ©å šäœã®å¥ã®ãããã¯ã§ãã 顧客ã¯èªåã®ãé³¥ãèšèªã§ã³ãã¥ãã±ãŒã·ã§ã³ãåããã¢ãŠããœãŒã·ã³ã°äŒç€ŸããããèããŠããããã«èŠããŸããããŸã£ããç°ãªãæ¹æ³ã§ããã¹ãŠãä»ã®èšèã§åœŒã«ãããŒããã£ã¹ããã誀解ããããŸãã ãããã®çç¥ã¯ããã«çºå±ããå¯èœæ§ããããŸã... TKã®ã¬ãã«ã§ãããçšèªã¯ææ§ã«ç¥èŠã§ããŸãã ããã¯ã顧客ãšè«è² æ¥è ãšã®éã®ç解ã®æ»ãããããã°ããŒãã«ãªããŒãã§ãã
å°è±¡ç®¡ç

ãããã§ãã·ã§ããªãºã ã芪ãã¿ããã-ãªã¹ãã¯éåžžã«å€§ããã§ãããããã€ãã®ããšã¯éåžžã«æçœã§ãã ã€ã³ãã¬ãã·ã§ã³ã管çããããã«ãã¢ãã«ãæ§ç¯ãããŸãã æã®ãããŒãžã£ãŒãããŸã-圌ãã¯å€ãã®ããšãçŽæããŸãããããããäºå®ã®æãæ¥ãŠãä»äºãæ¬æ Œçã§ãäœããåããŠããŠãçµæãåŸãŸãã äŒç€ŸããããŒãžã£ãŒãçŽæããããšãæºããã°ããã®èšèã«è²¬ä»»ãæã€äŒç€ŸãšããŠèªä¿¡ãåŸãããšãã§ããŸãã ãããŠãããŒãžã£ãŒãçŽæããäŒç€Ÿãããã®ããã10ïŒ ãäœããä»äºã§ã»ãšãã©æ»ãã å Žåã顧客ã®ä¿¡é Œã¯æãªãããããšãã§ããã
çµè«ïŒèŠèŸŒã¿ã¯å°ãªãããããå€ãã®ããšãæšå¥šãããã

ãã®ãããªã¢ãã«ãæ€èšããå ŽåããæåŸ ããã-æåŸ ãããªããããå®äº-å®äºããªããããããŸãã å³äžã®ã»ã¯ã¿ãŒãæºè¶³ãã¯ãç§ãã¡ãçŽæããããšã§ãããç¹å¥ãªããšã¯äœãããŸããã§ããã äœããäºæãããŠããŠå®è¡ãããŠããªãå Žåãéåžžã¯å€±æã§ãã ããããå®éãç§ãã¡ã®æ©èœã¯é©ãã¹ããã®ã§ããã顧客ã«æäŸããã®ã¯æ¥œããããšã§ãã 圌ã¯äŒç€Ÿã«æãããåéã«é»è©±ãããŠæ°ãã顧客ããããããã ç§ãã¡ã®ç®æšã¯ãäºæãããŠããªãã£ãããå¿«é©ã§ã顧客ããã®è³è³ãåŒã³èµ·ãããã®ãéæããããšã§ãã ããç¥ãããŠããæšå¥šäºé ïŒ çŽæããªãã§ãéå°ã«å®è¡ãã ã
ãã¬ãŒã³ãããããŸãã ããªãã¯é¡§å®¢ãæ¬åœã«ããçš®ã®ããããå¿ èŠãšããŠãããšèããŸããããããŠãããã¯èšç»ã«åŸã£ãŠãããã¯1é±éã§ãããããªãã¯2æ¥ã§ãããé ããŸãã 圌ã«ãã®ã¢ã€ãã¢ã売ã蟌ã¿ãä»ã®ãããžã§ã¯ããã人ãåé€ãããšèšããŸãã ããªãã¯åœŒããããå¿ èŠãšããŠãããšèããŠããããããéãããããšããŸããã ããªãããªããšãããéãäœããæãéãããªã-ãããåæ¥ãšããŠå£²ãã°ãããªãã¯ãšãŠãç·åŒµãã匱äœåããäžé±éã§ãããå¯èœã«ãªããŸããããããŠããªãã¯ä»ãã£ãã®ã§ãã

èè ãžã§ã»ãã»ãã€ã³ãšãžã§ãŒã ãºã»Hã»ã®ã«ã¢ã¢ã®èå³æ·±ãæ¬ãå°è±¡æŽŸã®çµæžåŠãããããŸããçŸä»£çµæžåŠã¯ãã§ã«ååçµæžãšãµãŒãã¹çµæžã®å€ãå€å žã¢ãã«ãå»ããå°è±¡ã®é åã«å ¥ã£ããšäž»åŒµããŠããŸãã åã«ååãè³Œå ¥ããã ãã§ã¯ååã§ã¯ãªãããµãŒãã¹ã§ååãªååãè³Œå ¥ããããšããã§ããŸãããããããããå¿ èŠã§ãã
2002幎ãã€ã¹ã©ãšã«ç³»ã¢ã¡ãªã«äººã®å¿çåŠè ãããšã«ã»ã«ãŒããã³ã¯ãããŒãã«çµæžåŠè³ãåè³ããŸããã çµæžåŠã®å€å žçãªæç§æžã¯ãçµæžãåççã§ãããšäž»åŒµããå€å žçãªæç§æžã¯ã人ãåççãªéžæãããããšã蚌æããŸãã æªã補åã¯æ»ãªãªããã°ãªãããè¯ã補åã¯æåããªããã°ãªããŸããã ãããšã«ã»ã«ãŒããã³ã¯åœŒã®ç 究ã§ãçŸä»£çµæžãããªãè€éã§äžåçã§ããããšãããªãããå®èšŒããŸããã ãããŠãå€å žçµæžåŠã®æç§æžãèŠæ±ããã»ã©å€å žçã§ã¯ãããŸããã
ç°¡åãªäŸïŒããªãã¯åºã«æ¥ãŸã-æŽæ¿¯æŽå€ããããããããŸãã ã©ã¡ããåªããŠããããæ確ã«è©äŸ¡ããæ¹æ³ã¯ïŒ 1ã€ã¯ããé«äŸ¡ã§ãããå®éã«ã¯ãéã®äŸ¡å€ããªããããããŸããã ãã1ã€ã¯å®äŸ¡ã§ãããå®éã¯é«äŸ¡ãªãã®ãããåªããŠããŸãã åžå Žåå è ã®åæ°ãäœããè³Œå ¥ãã
- 圌ãã奜ããªãã®ïŒ
- é»è²ã§ã¯ãªãç·è²ã®ããã±ãŒãž
- 圌ãå©èšãããã®ã§
- æšæ¥ã¯ãšãŠãã¯ãŒã«ãªåºåã§ãã
- ãŸãã¯è©ŠããŠã¿ãŠãã ããã
éžæã¯éåžžã«äž»èŠ³çã§ãã
ã¿ã€ãã®ãã¬ãæŸéããããŸãïŒãæ¶è²»è ãããããªãã®éžæãããã¹ãã«é¢ããæ å ±ãç²ã®ååŠçµæãå€ãã®åäŸãæã€æ¯èŠªã«å°ããå Žæãã©ã®çš®é¡ã®ç²ãæŽãããã©ããªè¯ãç²ãã©ããªæªãç²ã-詳现ãªæ å ±ãåéããããåççã«å ±åããŸãããŠããŒã¯ã圌ãã®æèŠã§ã¯ããéã®äŸ¡å€ããããããã€ãã¯ããã®äŸ¡å€ããããŸããã ãããããããã®ããã°ã©ã ã¯è³Œå ¥è ã®10ïŒ ã«èŠãããç¹å®ã®ç²æ«æŽå€ã«ã€ããŠãã©ã³ã¹ã®ãšããèŠç¹ãæã£ãŠããããšãçããã¯ç解ããŠããŸãã 圌ãã®ã»ãšãã©ã¯ãäœãã奜ãã ã£ãã®ã§ãããã€ãã®éåççãªçç±ã§è³Œå ¥ããŸãã
ç§ãã¡ã®çŸ©åã¯ã顧客ã«åççãªå°è±¡ãäžããããšã§ãããªããªãã顧客ã¯ããªãã®èœåã客芳çã«è©äŸ¡ããããšãã§ãããããªããæ¬åœã«äŸ¡å€ããããããè¯ãæèŠã圢æããããšããã§ããªãããã§ãã ããã«åªããŸãã
å¥ã®éèŠãªãã€ã³ã-æéã¯å°è±¡ãéãããŸãã ç§ãã¡ãå°è±¡ãä¿¡ããŠãããèŽãç©ãæ¯æ¥ç§ãã¡ã«äžããããŠããå Žåãæã«ããªãã¯å°ããã§ãããïŒãããã ãã§ããïŒ äœãã足ããªãããã£ãšæ¬²ãã...ã ãã®æšå¥šäºé -ãçŽæãæžããããäžåããã¯è¯ãããšã§ããã100ïŒ åŸãããšã¯ã§ããŸããã åžžã«ãããè¡ããšãããªãã¯ããã«å€¢äžã«ãªããŸãããããŠã絶ãéãªãèŽãç©ã®äºå®ã¯èŽãç©ã®äºå®ãå°ãè©äŸ¡ããŸããã
ããã§ãããã»ã¹ãå€æŽããå¿ èŠããããŸãã èŽçåãããå Žåãããã¯ããã湟ããã®ãã®ã§ã¯ãªãããšã説æããå¿ èŠããããŸãã ãŸãã次åã¯ãããæ©èœããªã-äŸå€çãªç¶æ³ã§ããããšãèšããªããã°ãªããŸããã ãããžã§ã¯ãã«ã¯ç¡æã®äººãããŠãç§ãã¡ã¯åœŒããæããŸããã 顧客ãæåŸ ããªãã§ãã®ããã圌ã«ãšã£ãŠå¬ããé©ãã«ãªãããã«ããããŠåœŒã¯ããããšãŠãã¯ãŒã«ã ãšèšãã®ã§ã¯ãªããããªãã¯èšç»ã®2åã®éãã§ãã¹ãŠãåŒãæž¡ãããšãã§ããã®ã§ããã®èšç»ãåæžããŸãããïŒ
ã®ããã¯äŸå€çãªç¶æ³ã§ããããšã顧客ãç解ããå¿ èŠããããŸã-圌ãã¯æ¬åœã«ç·åŒµããå€åããŠãå€å圌ãã¯ããŒãã¹ãæããã¹ãã§ã-ããããããã¯ç ç²è ãšã®èŽãç©ã§ããã
次ã«ãã¯ã©ã€ã¢ã³ããéçºã«é¢äžãããŸããããã«ãããããªããæ¥ãŠã泚æãåããè¯å®çãªçµæã ãã§æ»ã£ããšããæèŠã¯ãããŸãã-ããã¯å å®ãªè¯å®çã§ããããšãå€æãã圌ããé ããªããããªã¯ãŒã«ãªäººã¯ãã°ãã°è¯ããã¥ãŒã¹ãæ¥ãã§ãããã ãããŠãããªããéçºã«é¢äžããå Žåã圌ã«å ±æãåŒã³ãŸã-ããã¯åœŒãåé¡ã®æ¬è³ªã«é¢äžããã©ããã§ããªããåæ¥ããããäœããæ瀺ããããã©ããã§ããªããçšèªã移åããªããã°ãªããªãããšã«æ°ä»ãããã«é·ãããå¿ èŠãããæéæ ã§ãäŒè°ã«è¡ãå¿ èŠããããŸãã
ã±ãŒã¹- ã€ã³ã¿ãŒããããµãŒãã¹ãããã€ããŒã
åžå Žã«ã¯2ã€ã®ã€ã³ã¿ãŒããããããã€ããŒããããŸãã å€ãã¯ã©ã€ã¢ã³ãã«ã¯å€ãã®ã¯ã©ã€ã¢ã³ãããããããŸãåäœããŸããæ¯èŒçããŸãåäœããŸããåžžã«åé¡ããããŸãããæ©èœã¯å®è¡ããŸãã ããããç§trickã¯äœã§ãããããã€ã³ã¿ãŒããããšåæ§ã«ããµãŒãã¹äŒç€Ÿã«ã眪ããããŸããã€ã³ã¿ãŒããããããã€ããŒãç¥ã£ãŠããŸããïŒ äŒç€Ÿã®ISPã¯èª°ã§ããïŒ å€ãã®å Žåãååã¯ããµããŒãã«é»è©±ãããŠã圌ãã«ã€ããŠèãããã¹ãŠãæã£ãŠå«ã¶å¿ èŠãããå Žåã«ã®ã¿èšæ¶ãããŸãã
ãã¹ãŠãé 調ã§ããã°ããã¹ãŠãæ£åžžã«æ©èœããæè¬ã®æçŽãéãããã«ã¹ã¿ããŒãµããŒãã«é»è©±ãããã30ååŸ ã¡è¡åã«å ¥ããŠãããããšã-ãã°ãããä»äºãããŸãããšèšãããã«éãããŸããæã¿ã¯ãããŸããã ããããäœããããŸããããªããšãã¯ãããã§æãåºããŠãã ããã ã€ã³ã¿ãŒããããããã€ããŒã«ã€ããŠã®ããªãã®æèŠã¯äœã§ããïŒ-ãã¬ãã£ãã«éç¹ã眮ããŠããŸãã æªããšãã¯ããã«é»è©±ããè¯ããšãã¯ãããã¹ãã§ãã
ãããŠã圌ãã¯æ¬åœã«ããã«å€§æšäºãæ±ããŠããŸã-æ©åšã¯äžæ¥ã§èœã¡ãŸãããããªãã¯ããããã¹ãŠç¥ããŸããã 2人ã®æè¡å°é家ã ãã100人ã®ã¯ã©ã€ã¢ã³ãã«ãµãŒãã¹ãæäŸããã¯ã©ã€ã¢ã³ãã®ããã«ç ç²ãæã£ãŠããŸãããããªãã¯äœãç¥ããŸããã ãããŠãããªãã¯ãããç解ããããªããŠãããªãã¯ãããå¿ èŠãšããŸãããããªãã¯ããªãèªèº«ã®äºãååã«æã£ãŠããŸãã
ãããŠãæ°ãããããã€ããŒãåžå Žã«ç»å ŽããŸã-圌ã¯ã¬ã«ãã³ã®éŒ»ãæã€èœåãæã¡ã圌ã¯æ¥ãŠé¡§å®¢ã解ãå§ããŸãã ãªãã§ïŒ 圌ãæ¥ãŠå°ããã®ã§ããã¿ããªãããªãã®å€ããããã€ããŒãšã®é¢ä¿ã¯ã©ãã§ããïŒããããã¯æ®éã®ããã«èŠããŸãããããã«ã¯ããè ¹ããããŸããã ããããŠãç§ãã¡ã®ãšããã«æ¥ãŠãã ãããééãã¯ãããŸããã æ°ããã¹ãŒããŒãã¯ãããžãŒããããŸãã ãããŠãå€ããã®ã¯å€ãæè¡ãæã£ãŠããŸã-ããªãã¯ããããŸã£ããå¿ããªããã°ãªããŸãããã ããŠãã¯ã©ã€ã¢ã³ãã¯åæããŠè©ŠããŠã¿ãããšã«ããŸããã
ããã§ããå€ãã€ã³ã¿ãŒããããããã€ããŒã¯é«ãã¬ãã«ã§çŸ©åãæãããæ°ããã€ã³ã¿ãŒããããããã€ããŒã¯é©æ°çãªãã®ãå®éã«æäŸããŠããŸããã§ããããããã¯åãã§ããã顧客ãç²ããŠããããããã€ããŒã«ã€ããŠåŠå®çãªèæ¯ãæã£ãŠããããã顧客ã倱ã£ãŠããŸãã å€ãISPã¯ãã®åé¡ãã©ã®ããã«è§£æ±ºããŸãããïŒ
ãã以åã¯ã顧客ãµããŒããµãŒãã¹ã¯ãªããæ°ãã顧客ãæ€çŽ¢ãã販売ãµãŒãã¹ãããããŸããã§ããã ãããŠãå€ãã¯ã©ã€ã¢ã³ãã¯åœŒããšåãããã«ã©ãã«ãè¡ããªãã§ããã...
ãã®ããã圌ãã¯ãµããŒããµãŒãã¹ãäœæããããã¯é·ãéãã¹ãŠãè³Œå ¥ããŠãã顧客ã«ã®ã¿å¯ŸåŠããŸããã å°ãªããšã圌ãã¯ãã£ãŒãããã¯ãåŸãŸããã 圌ãã¯åœŒããšäžç·ã«åãå§ããå®æçã«åœŒãã®ãµãŒãã¹ãæºè¶³ãããã©ããå°ããã¯ã©ã€ã¢ã³ãèªèº«ã圌ãè«è² æ¥è ã«æºè¶³ããŠãããšèšã£ãŠããããã競äºè ã圌ã«æ¥ãŠèšã£ãïŒãæ¥ãŠãç§ã®ãšããã«æ¥ãŠïŒã ç§ã¯å€ããã®ãæºè¶³ããŠããããšãèªããŸããããæåã«ç«¶åä»ç€Ÿãæ¥ãŠå°ããå Žåããã©ãã§ããïŒ ãžã£ã ã¯ãããŸãããïŒâã ãããæ°ããè«è² æ¥è ã«ãžã£ã³ãããããšãã§ãããšããå äŸããããŸã-ãžã£ã ã«ã€ããŠã®èšæ¶ã¯æ°é®®ã§ãã ãããŠãããªãããã¹ãŠãããŸããã£ãŠããŠãäœããããªãã«åããªããªãããããçºè¡šããã察çãåããããšããä»äºã沞隰ãå§ããããªããèãããäœããä¿®æ£ãããŠãããããã¯ããé¢çœããªã£ãã
ããã«ãå€ã顧客åãã«ããã€ãã®æ°è£œåãçºå£²ããå¿ èŠããããŸãã æºåž¯é»è©±äŒç€Ÿã®ããã«ã çŸåšãé³å£°ã«ããã¢ãã€ã«ãªãã¬ãŒã¿ãŒã«ãã人å£ã®120ïŒ ã®ã«ãã¬ããžã¯ãSIMã«ãŒããæã£ãŠãã2人ã§ãããçŸåšãè¿œå ã®è£œåãšããŠã¢ãã€ã«ã€ã³ã¿ãŒããããç©æ¥µçã«è²©å£²ããŠããŸãã ãã§ã«é¡§å®¢ãããŠããããã®åã顧客ã販売åŸã«è²©å£²ãæŽçããŸãã ããªãã®ããžãã¹ã§ã¯ãã³ã³ãµã«ãã£ã³ã°ã®æ©äŒãç°¡åã«èŠã€ããããšãã§ããéçºãªã©ãæäŸããããšãã§ããŸãã
å°è±¡ã®é å
ãã®åŸãçµéšã®åéã«ã€ããŠè©±ãããšãã§ããŸãã
â¢é¢äž
â¢ãã¬ãŒãã³ã°
â¢çŸåŠ
â¢ãšã³ã¿ãŒãã€ã¡ã³ã
ããªã¢ã»ãã³ãã¬ã³ã³ã®èšäºã§ãããã®ããšã«ã€ããŠãã£ãšèªãããšãã§ããŸã
ããã¯ç§ã®ããã®ãã¹ãŠã§ã-ç§ã¯è³ªåã«çããŠããããã§ãã