About six months ago, I began to change my technique, tired of apple life. It seemed to me, and even now it seems that the guys from the Cupertino company began to slow down the development of technology. We all heard about the scandalous news, I will not repeat it.
I began to mercilessly sell equipment and buy myself a new one; moving into a new infrastructure was expensive and not easy. Starting with watches and headphones, the transition process eventually came to the laptop ... I didn’t want to part with the usual MacBook about ... As a result, I still decided.
The story began with the fact that the first laptop (not HP, they had nothing to do with it) was with obvious screen flashes and a disgusting microphone. There was also another bunch of problems that clearly fell under the warranty case. It’s good that it turned out to part on a positive wave and return the laptop back to the seller. The first time it got off easy.
After some time, I purchased an HP Omen 15-Dh0004u laptop and became its
Installation began with an unpleasant message, immediately after selecting the download option
Sometimes the text of the message changed:
Well, in general, he behaved somehow unstably:
Of course, I thought that the problem was in me and began to read the forums.
After trying to install ~ 5 different distributions, using all possible recipes, I realized that the message seemed to hint that ACPI contains a clear problem. And after the latest BIOS updates, the message text showed the same error
ACPI BIOS error (bug): Could not resolve [\SB.PCI0.LPCB.HEC.ECAV], AE_NOT_FOUND (20181213/psargs-330) ACPI Error: Method parse/execution failed \TZ.FNCL, AE_NOT_FOUND (20181213/pspargs-531) ACPI Error: Method parse/execution failed \TZ.FN01._ON, AE_NOT_FOUND (20181213/pspargs-531)
Asked a question in a rather popular askubuntu. Unfortunately, it didn’t help.
First, I contacted the warranty department, starting to explain the problem that I can not install linux. The specialist interrupted and said, I’m not interested in listening anymore, we only support windows. You can contact HP technical support, but this is a dead number. There was no optimism ...
I wanted to report a problem to HP tech support. Well, besides this support assistant (HP support assistant) was nice to offer to answer all your questions.
It is unfortunate that I did not save a screenshot of our correspondence. I was told that it is possible that with the next BIOS updates the problem will be solved by itself. Officially, we do not support Linux. Thank you bye!
There’s a chance - this is the HP community . And that was the last straw that prompted me to write this article. They just blocked my message for no reason,
without even leaving a chance for a hint from the community.
I want to believe that user support really excites HP, but faith is slowly dying away.
I hope for wise advice and tips on how to solve such problems. Maybe someone had this?