Intercom'19 - a conference on communications automation from Voximplant will be held on November 14

As you know, autumn is the time of conferences. This is the fourth time we are holding our own annual conference on communications and their automation, and we invite you to take part in it. The conference, by tradition, consists of two streams and several special events.



We have slightly changed the format of participation in the event: this is the first year when participation in the conference is free for everyone, but registration is required. We will be waiting for you on November 14 at the Central Distribution Center (Digital Business Space, Moscow, metro Kurskaya, 47 Pokrovka St.).



Thanks to our partners, Aeroflot and Hilton, if you are not from Moscow, but want to participate in the conference, then you can take advantage of bonuses, which are described in more detail on the conference website .



So, what awaits you if you find time to visit INTERCOM?

Closed Q & A session with the developers of the Voximplant platform

In addition to class reports, you will find a closed Q & A session with our developers. On it you can find out everything you wanted to ask about Voximplant, but did not know who. Admission is free, but additional registration is required. You can register here.

Google Workshop on Dialogflow

In this section, a Google specialist will open the way for you to create a user-friendly and easy to implement interface for interaction through voice and text. If you always wanted to learn how to make virtual assistants, or if you have complex questions about Dialogflow, I recommend signing up while there are places. Colleagues from Voximplant will talk about different ways to make friends Dialogflow and telephony, for example, to use it in intelligent IVR. You can register here.

Technical Section Reports

Tech Keynote 2019

Andrey Kovalenko - CTO, Voximplant



Andrey will conduct a short review of Serverless-technologies, tell you how they influenced the technical implementation of various CPaaS-solutions. New features of the Voximplant platform will be presented, as well as plans for the development of the platform for the near future are announced.

IBM Client Center Experience in Creating Intelligent Assistants

Alexander Dmitriev - Business Transformation Consultant, IBM

Call Center Predictive Dialing System

Mikhail Nosov - Platform Architect, Voximplant

Tinkoff VoiceKit: what's inside?

Andrey Stepanov - Head of Speech Technology, Tinkoff Bank



Speech synthesis from scratch to sales in 9 months: how Tinkoff VoiceKit developers went in speech recognition, what data set they collected, what metrics they received. Cases of technology application: conversational robots and speech analytics.

Current practices in developing applications on CPaaS Voximplant: git, Continuous Integration, Continuous Deployment

Vladimir Kochnev - Developer, Evil Martians



Using an example of a digital PBX application of Evil Martians, I’ll talk about how we built CPaaS Voximplant development according to the same rules that we use in traditional languages ​​and platforms: code in the git version control system, Continuous Integration, JavaScript code assembly, Continuous Deployment, configuration change through GitHub Pull Requests.

Creating a React Native Module for Android and iOS

Julia Grigoryeva - Lead Mobile Developer, Voximplant



React Native is a framework for writing cross-platform JavaScript applications. Despite its popularity and a large set of ready-made libraries, sometimes you need to access the native code.

Video kiosks: connecting offline and online in the world of customer service

Andrey Zobov - Product Manager, TrueConf



Video communication has long gone beyond the confines of negotiations and opened up opportunities for improving the quality of interaction between people in various fields. We will analyze the current stack of technologies and open source solutions that allow you to establish reliable video conferencing between kiosks and video contact centers.

Roman Milovanov - CEO, ZIAX

The peculiarity of the development of robots for contact centers, the differences between the block and context-intent models.



At the moment, there are 2 main approaches in the development of goal-oriented chat bots and voice robots:

- Block diagram model

Contextual Intent Model



For what tasks what suits and how they differ - you will hear in this report.

Work with audio in browsers

Olga Malanova - Chief Engineer, Sberbank



In 2019, there are games in browsers, you can build applications with complex interfaces, you can learn models with TensorFlow.js. But there is one area in which changes are slow and implementations are very different from browser to browser and from platform to platform. And this is work with media.



In the report, I’ll talk about how to work with audio in a browser, how to record it, show with examples which APIs are available in the browser, and how to use them.

Business Section Reports

Keynote 2019

Alexey Aylarov - CEO, Voximplant



A new life of voice communications: human communication with machines, problems in the process of this communication and ways to solve them.

CPaaS: From Programmable Communications to Conversational Intelligence

Mark Winther - Group Vice President and Consulting Partner, IDC



How can programmable APIs be extended into the systems of context? What use cases benefit from dynamic personalization and optimization across channels? How does conversational intelligence result from weaving together multiple communications channels and backend systems of context?

Digital business transformation using virtual assistants

Aco Vidovic - Ecosystem Advocacy Group & Developer Ecosystem Group Leader, IBM Central & Eastern Europe

(report subject to be confirmed)

Sergey Plotel - Head of Google Cloud in Russia, Google

Alice in Wonderland. Why it was not easy to get a voice assistant to work in a call center

Nikita Tkachev - Business Development Manager, Yandex. Cloud



In this report, we will analyze the typical mistakes that companies make when they start working with voice assistants: we will look at unsuccessful cases, we will tell you how to correctly formulate a technical task for development and what metrics to choose to measure effectiveness.

The changing world of video engagement

Sergey Gromov - Video Solutions for Collaboration, Logitech



The current state of the video conferencing market, trends, new technologies and areas of application of modern equipment based on examples of implemented Logitech cases.

Overview of the Russian market of communication API

Konstantin Ankilov - General Director, TMT Consulting



Compared to 2017, the communication API market has grown almost 2 times. During the report, we will consider the factors influencing rapid growth, we will analyze the key players and their services demanded in the market, not forgetting the trends that determine the further development of the industry.

Agent-first: The impact of the agent’s workplace on key contact center metrics

Oleg Izvolsky - Product Owner, Sberbank



How does an operator’s workplace affect customer satisfaction and key contact center metrics? Let's look at the example of the largest bank in Russia: numbers, technologies used, result.

Self-service when calling to KC - is it good or necessary?

Natalia Sorokina - Director of Customer Service, QIWI (Conscience project)



Modern technologies allow the robot to communicate with customers without operator involvement in both directions: respond to calls and help in solving problems on the incoming line, provide information and conduct polls for outgoing calls.

The evolution of communication. Introducing online calls for users and businesses

Boris Syrovatkin - Product Manager, Yula Service (Mail.ru Group)



Yula became the first announcement service in Russia to launch voice calls within the application. We will discuss what is the value of this implementation for users and businesses, look at the first results and reviews. Let's talk about the trends in the communications market and the evolution of the modern user of services.

The tip of the iceberg project with voice biometry in the CC

Andrey Konshin - AI Project Manager in Client Service, MegaFon



In my speech, I will tell you which drivers can achieve business efficiency, what you need to be prepared for when implementing projects with voice biometrics, and what results a company achieves thanks to this technology.

Communication API in the US and Europe

Rob Kurver - Managing Partner, White Rabbit

Communication API in the LATAM

Nicolas Calderon - Tech Evangelist, Voximplant

Tatyana Mendeleeva - Head of Project Management, NeoVox

The use of neural networks in the processes of QM contact center











You can find more detailed information on the conference website .